Privacy Policy
Effective Date: September 14, 2026
Last Updated: September 14, 2026
The Tennis Club at Oak Lane LLC (“Oak Lane,” “the Club,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, retain, disclose, and protect personal information when you visit our website, register for Club programs, reserve courts or lessons, communicate with us, attend Club activities, or otherwise interact with us online.

1. Scope of This Policy
This Privacy Policy applies to personal information collected through:

• The Tennis Club at Oak Lane LLC website;

• Online registration, membership, scheduling, and payment systems;

• Email, text message, telephone, and website inquiries;

• Junior and adult tennis program registrations;

• Court, lesson, camp, clinic, tournament, and event registrations;

• Surveys, promotions, and mailing lists;

• Photographs and videos taken in connection with Club activities; and

• Other online services that link to this Privacy Policy.

This Policy does not apply to third-party websites or services that maintain their own privacy policies.

2. Information We Collect
Depending on how you interact with the Club, we may collect the following categories of information:
A. Contact and Identification Information
This may include:

• Name;

• Mailing or residential address;

• Email address;

• Telephone or mobile number;

• Date of birth or age;

• Username or account identifier; and

• Parent or legal guardian information.

B. Registration and Membership Information
When you register for a program, lesson, court, membership, camp, clinic, tournament, or event, we may collect:

• Player or participant name and age;

• Tennis ability or playing level;

• Program selections and scheduling preferences;

• Membership status;

• Attendance and participation history;

• Emergency contact information;

• Parent or guardian information;

• Waiver and consent records; and

• Communications concerning a registration or account.

C. Payment and Transaction Information
We may collect information related to purchases and payments, including:

• Billing name and address;

• Transaction amount;

• Services or programs purchased;

• Payment status;

• Refund or account-credit information; and

• Limited payment-card information supplied by our payment processor.

Complete credit or debit card information is generally processed by a third-party payment provider and is not stored directly by the Club.
D. Health, Safety, and Accommodation Information
When reasonably necessary to provide safe programming, we may collect information voluntarily provided by a participant or parent, such as:

• Allergies;

• Medical conditions;

• Physical limitations;

• Accessibility or accommodation requests;

• Medications relevant to emergency care; and

• Other health or safety information needed for participation.

We limit the collection and use of this information to what is reasonably necessary for safety, emergency response, accommodations, and program administration.
E. Photographs, Video, and Media
With appropriate authorization, we may capture photographs or videos during lessons, programs, camps, tournaments, events, and other Club activities. These materials may be used for Club communications, instructional purposes, social media, advertising, website content, or other promotional purposes.
Where required, photography and promotional-use permission will be obtained separately through a registration form, waiver, or media-release provision. You may contact us regarding future use of identifiable photographs, although we may not be able to retrieve materials already printed, published, or shared.
F. Website and Device Information
When you use our website, certain information may be collected automatically, including:

• Internet Protocol address;

• Browser and device type;

• Operating system;

• Referring website;

• Pages viewed and links selected;

• Date and time of visits;

• Approximate geographic area;

• Website activity and interactions; and

• Cookie, pixel, or similar technology identifiers.

G. Communications
We collect the information you provide when you:

• Submit a website form;

• Email, call, or text the Club;

• Request information;

• Communicate with Club staff;

• Respond to a survey; or

• Subscribe to announcements or promotional communications.
   

3. How We Collect Information
We may collect personal information:

• Directly from you;

• From a parent, legal guardian, or household member;

• Through registration, scheduling, membership, and payment forms;

• Through cookies and similar website technologies;

• Through Club staff and instructors;

• From service providers that operate Club systems;

• From social media platforms when you interact with Club pages; and

• From publicly available sources when permitted by law.
   

4. Why We Collect and Use Information
We may use personal information to:

• Create and administer customer or member accounts;

• Process registrations, reservations, purchases, and payments;

• Schedule courts, lessons, camps, clinics, and events;

• Communicate schedule changes, confirmations, cancellations, and facility updates;

• Determine appropriate program or playing-level placement;

• Provide safe programming and respond to emergencies;

• Maintain attendance, participation, and transaction records;

• Respond to inquiries and customer-service requests;

• Send newsletters, program announcements, special offers, and marketing communications;

• Personalize and improve Club services and website content;

• Measure website usage and marketing effectiveness;

• Prevent fraud, unauthorized activity, and security incidents;

• Enforce Club rules, waivers, agreements, and policies;

• Maintain appropriate business, insurance, and tax records;

• Comply with applicable legal obligations; and

• Protect the rights, property, health, and safety of participants, employees, visitors, and the Club.

We will not process personal information for a materially different purpose without providing appropriate notice and obtaining consent when required.

5. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Enable essential website functions;

• Remember user preferences;

• Maintain account or registration sessions;

• Understand how visitors use the website;

• Diagnose technical issues;

• Measure advertising and marketing performance; and

• Present relevant advertising, where permitted.

You may be able to manage cookies through your browser settings or a cookie-preference tool on our website. Blocking certain cookies may prevent portions of the website from functioning properly.
Where required by applicable law, we will honor recognized browser-based opt-out preference signals, such as Global Privacy Control, for targeted advertising or the sale of personal information.

6. Email and Text Communications
If you provide your email address or mobile number, we may use it to send:

• Registration confirmations;

• Schedule and facility notices;

• Weather-related cancellations;

• Account and payment information;

• Safety or emergency notices; and

• Promotional messages concerning Club programs and events.

You may unsubscribe from promotional emails through the link included in the message. You may opt out of promotional text messages by replying STOP. Opting out of promotional communications will not prevent us from sending necessary transactional, safety, scheduling, or account-related communications when legally permitted.
Message and data rates may apply. Consent to receive promotional text messages is not a condition of purchasing Club services.

7. How We Disclose Information
We may disclose personal information to the following categories of recipients:
A. Service Providers
We may provide information to companies that perform services on our behalf, such as:

• Website hosting and maintenance;

• Registration and court-booking platforms;

• Payment processing;

• Email and text-message distribution;

• Customer and membership management;

• Cloud storage;

• Website analytics;

• Digital advertising;

• IT support and cybersecurity;

• Accounting, insurance, and professional services; and

• Photography or media-production services.

These providers may use information only as permitted by their agreements with us and applicable law.
B. Club Personnel
Information may be available to authorized employees, instructors, coaches, contractors, and administrators who need it to perform their responsibilities.
C. Legal, Safety, and Business Purposes
We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or governmental request;

• Protect the safety of a participant or another person;

• Investigate fraud, misuse, or a security incident;

• Enforce an agreement, waiver, or Club policy;

• Establish, exercise, or defend legal claims;

• Communicate with insurers, attorneys, accountants, or professional advisers; or

• Complete a merger, financing, reorganization, transfer, or sale of some or all Club assets, subject to appropriate protections.

D. At Your Direction
We may disclose information when you request or authorize us to do so.

8. Sale and Targeted Advertising
The Club does not sell personal information to third parties for monetary payment.
Some website analytics or advertising activities may be considered “targeted advertising,” “sharing,” or a “sale” under certain state privacy laws, even when no money is exchanged. Where applicable, visitors may opt out through our cookie-preference tool, a designated privacy-request method, or a recognized universal opt-out preference signal.
The Club does not knowingly sell or use the personal information of minors for targeted advertising.

9. Children and Minors
The Club provides tennis programs for children, but online registrations for minors must be completed or authorized by a parent or legal guardian.
We may collect information about a minor that is reasonably necessary to:

• Register the minor for a program;

• Place the minor in an appropriate age or skill group;

• Communicate with the parent or guardian;

• Maintain emergency contact information;

• Address health, safety, or accommodation needs;

• Document waivers and permissions; and

• Administer the minor’s participation.

We do not knowingly allow a child under 13 to independently create an account or submit personal information without appropriate parental involvement or consent. If we learn that personal information was collected online directly from a child under 13 without legally sufficient parental consent, we will take reasonable steps to delete it.
Parents and legal guardians may contact us to request access to, correction of, or deletion of their child’s personal information, subject to applicable legal and operational requirements.
We do not knowingly sell minors’ personal information, use it for targeted advertising, or use it for profiling that produces legal or similarly significant effects. We also do not knowingly collect a minor’s precise geolocation through the website unless it is strictly necessary, appropriately disclosed, and legally permitted.

10. Sensitive Personal Information
Certain information, including health information, information about children, precise geolocation, government identification numbers, and certain financial credentials, may be considered sensitive personal information.
We will collect and process sensitive personal information only when reasonably necessary and with consent where required. We do not use sensitive personal information to infer characteristics about individuals for advertising purposes.

11. Data Retention
We retain personal information only for as long as reasonably necessary to:

• Provide the requested services;

• Maintain membership, program, payment, and participation records;

• Meet safety, insurance, accounting, tax, and legal requirements;

• Resolve disputes;

• Enforce agreements; and

• Protect the Club and its participants.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer reasonably necessary, we may securely delete, destroy, or de-identify it.

12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system is completely secure. Therefore, we cannot guarantee the absolute security of personal information. You are responsible for maintaining the confidentiality of any account credentials and notifying us if you believe your account has been compromised.

13. Your Privacy Rights
Depending on your residence and applicable law, you may have the right to:

• Confirm whether we process your personal information;

• Access personal information we maintain about you;

• Correct inaccurate personal information;

• Request deletion of personal information;

• Obtain a portable copy of certain information;

• Obtain information about certain third parties to which personal information was sold;

• Opt out of the sale of personal information;

• Opt out of targeted advertising;

• Opt out of certain automated profiling;

• Withdraw consent where processing is based on consent; and

• Appeal our denial of a privacy request.

We will not unlawfully discriminate against you for exercising a privacy right.
These rights may be subject to exceptions. For example, we may retain information needed to complete requested services, comply with legal obligations, maintain transaction records, prevent fraud, protect safety, or establish and defend legal claims.

14. How to Submit a Privacy Request
To submit a privacy request, contact us using one of the following methods:
Email: Info@OakLaneTennisClub.com
Telephone: 203-553-9774
Mail: The Tennis Club at Oak Lane LLC, 1027 Racebrook Road, Woodbridge CT 06525

Please state that you are submitting a “Privacy Request” and describe the right you wish to exercise.
We may need to verify your identity before fulfilling a request. A parent or legal guardian may submit a request concerning a minor. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.
We will respond within the period required by applicable law. Connecticut residents may generally appeal a denial by replying to our decision or contacting us with the subject line “Privacy Request Appeal.” If an appeal is denied, we will provide information about contacting the Connecticut Attorney General where required.

15. Third-Party Websites and Services
Our website may contain links to social media platforms, registration services, payment processors, mapping services, or other third-party websites.
We do not control the privacy, security, or data-handling practices of third parties. Your use of those services is governed by their respective privacy policies and terms. We encourage you to review those policies before providing information.

16. Social Media
If you interact with the Club through a social media platform, the platform may collect information about your activity according to its own privacy policy. Information you post publicly may be visible to the Club and other users.
Please do not post sensitive personal, medical, payment, or emergency information on a public social media page.

17. Data Processing in Other Locations
Our website and service providers may process or store information in the United States or other jurisdictions. Privacy laws in those jurisdictions may differ from those in your place of residence. Where required, we use reasonable measures intended to protect information transferred between jurisdictions.

18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or privacy practices.
The revised Policy will be posted on our website with an updated “Last Updated” date. If a change materially affects how we use previously collected personal information, we will provide additional notice or obtain consent when required.

19. Contact Us
Questions, concerns, or complaints about this Privacy Policy or the Club’s privacy practices may be directed to:
The Tennis Club at Oak Lane LLC
1027 Racebrook Road
Woodbridge, CT 06525
Email: Info@OakLaneTennisClub.com
Telephone: 203-553-9774
Website: www.OakLaneTennisClub.com